Returns and refunds
All of our items are handmade from scratch. Therefore we ask that you please take this into consideration before you make your purchase as all items are non-refundable.
We do not accept returns but if you have a problem with your item please don’t hesitate to let us know and we will do our best to fix the problem. If there is a fault with the item, we will replace it free of charge. Please email us with a description and photos of the fault.
If an item arrives damaged, please take photos of the packaging AND of the damaged item and send them to us so we can claim this back and send you a replacement. All items we send out are insured for yours and our peace of mind.
Postage times vary from item to item as they are all made from scratch and require different processing times. Each item listed has its own turn around times at the bottom of the listing.
The majority of our items are sent via Royal Mail signed for second class. For bigger items or larger orders we use DHL or DPD courier which is next day delivery.
Royal Mail second class is usually 2-3 days but delays can be expected during busier times of the year. Please note we are not responsible for delays of delivery once the items have been posted.
- Letter size items: £2
- Curtains : £5
- Small items: £3.60
- Medium items: £5.60
- Lampshades: £6.80
- Full bedding : £8
- Courier: £9
We do try to get your items made and posted out as quickly as possible. If you need an item made up quicker than time given, please contact us to discuss this.
If an item arrives damaged , please take photos of the packaging and photos of the damaged item and send them to me so we can claim this back and send you your replacement. All items we post are insured for yours and our peace of mind.
If you live outside of the United Kingdom and would like to order an item, please contact us with your item of interest and where you are based so we can send you postage costs. We are happy to post to most places outside of England.
Contact us at firstname.lastname@example.org for questions related to returns and postage.